Returns & Refunds Policy
Effective Date: January 1st, 2025
Last Updated: February 23rd 2025
At CanBuild Masters Ltd ("Company," "we," "us," or "our"), we aim to ensure customer satisfaction. If you are not entirely satisfied with your purchase, you may be eligible for a return or refund under the terms outlined below.
1. Order Cancellation
You have the right to cancel your order within 30 days without providing a reason. The cancellation deadline is 30 days from the date you received the goods or when a third party (appointed by you, excluding the carrier) takes possession of the delivered product.
To cancel your order, you must notify us with a clear statement by email at contact@canbuildmasters.com.
2. Refund Process
Once we receive the returned goods, we will process your refund within 30 days using the same payment method you used for the original purchase. You will not incur any fees for this reimbursement.
3. Conditions for Returns
For a return to be eligible, please ensure:
The goods were purchased within the last 30 days.
The goods are in their original packaging.
Non-Returnable Items
The following items cannot be returned:
Custom-made or personalized items.
Perishable goods (e.g., products with a short shelf life or expired items).
Hygiene or health-related products unsealed after delivery.
Goods that, after delivery, have been inseparably mixed with other products.
We reserve the right to refuse returns if these conditions are not met.
4. Returning Goods
You are responsible for the cost and risk of returning the goods. Please send returns to:
30b Admiralty Way, Lekki Phase I, Lekki 106104, Lagos, Nigeria
For inquiries, contact us at contact@canbuildmasters.com.
We do not accept liability for items lost or damaged during return shipping. We recommend using an insured and trackable mail service. Refunds will not be issued until the returned goods are received.
5. Gifts & Gift Returns
If the goods were marked as a gift and shipped directly to you, you will receive a gift credit for the return value. Once the returned product is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or if the gift giver had it shipped to themselves, the refund will be processed directly to the gift giver.
6. Contact Us
For any questions regarding our Returns & Refunds Policy, please reach out to us at:
Email: contact@canbuildmasters.com
Phone: 234.805.374.5049